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News Archive May 2011 Suggestion boxes set up
| Suggestion boxes set up |
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| Friday, 13 May 2011 |
There is another way to talk to Rea Vaya – through suggestion boxes set up in all the bus stations.
MMC Rehana Moosajee: commuters can now talk directly to Rea Vaya
IN an effort to strengthen communication with its commuters, Rea Vaya has introduced a suggestion box at each of its bus stations, at the launch of its customer care campaign.
Passengers are invited to use the boxes to give suggestions to the bus company, compliment or complain about the quality of service provided.
The service was launched by members of the mayoral committee Rehana Moosajee and Parks Tau at Ellis Park East Station on 11 May.
Moosajee told onlookers that communication was a two-way process, and Rea Vaya saw it necessary to introduce an old method of communicating so that residents who did not have access to the internet would also be able to talk to their service providers.
"We want commuters to be able to communicate with Rea Vaya in a good old-fashioned way," she explained. "Today is really about saying to our commuters, you now have a mechanism to talk directly to us."
People can also communicate with Rea Vaya online, eitherthrough its website or on its Facebook page.
Tau said Rea Vaya empowers commuters to make a decision on the different modes of transport available in the city. He also said the transport system is a plus in preserving the environment because the buses run on low-sulphur diesel and the most advanced pollution reduction equipment.
MMC for finance Parks Tau
"We are on a journey that is revolutionasing the public transport system," he said.
Passengers appreciate Rea Vaya"s efforts. Sihle Tshabalala, who uses the bus each day, shared with Moosajee and others that she loved Rea Vaya because it got her to work on time and it accommodated everyone.
"I think Rea Vaya has done a great job but it would be even better if they introduced weekly tickets and added more buses in the morning," Tshabalala said.
In addition to a recently introduced Rea Vaya mobisite, a communication medium that gives access to important Rea Vaya information via cell phone internet access, an SMS line, which will allow Rea Vaya and its passengers to send urgent messages to each other, is also in the pipeline. All station staff will also get name tags and some 367 station employees will undergo customer care service training.
Rea Vaya, which means "we are going", offers fast, safe and affordable public transport on a network of bus routes across Johannesburg. It is a City project aimed at providing better public transport, reducing congestion on public roads, improving the environment and creating jobs.
Buses run along dedicated routes to ensure speed of service, while the enclosed stations are designed to be spacious and welcoming. A high-tech control room monitors the buses and stations.
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