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Customer Care

REA VAYA PENALTY APPEAL FORM
It is the City's policy to investigate all complaints and take appropriate action. Kindly complete and submit the appeal form below if you were unfairly charged by the system or visit the nearest Rea Vaya Customer Care Centre located along the route. :


* Compulsory Fields













I agree to the Terms & Conditions of submitting this form.



IMPORTANT:

  • It is important that commuters should list the bus number and the card number when completing the form. 
Penalty Appeal | Penalty Appeal